City Buildings and Architecture Office - Citizen's Charter

CITIZEN'S CHARTER PROCESS NO.1
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

Name of Agency:  CITY BUILDINGS AND ARCHITECTURE OFFICE
 
 
 
 
 
 
 

Frontline Service:  BUILDING PERMIT
 
 
 
 
 
 
 
 

Schedule of Availability of Service
 
 
 
 
 
 
 
 

How to Avail of the Service
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
PERSON
 
 
 
 
 
 

NO.
CLIENT
SERVICE PROVIDER
DURATION 
IN CHARGE
FEES
DOCUMENTARY REQUIREMENTS
FORM
REMARKS
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

1
Secure application forms and 
Assist client to comply with all
10 minutes
Any of Administrative 
 
 
 
 
 
 

 
check-list of requirements 
prescribed requirements
 
personnel on duty
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

2
Submit accomplished forms
Preliminary assessment of documents 
20 minutes
Administrative Assistant II
 
 
 
 
 
 

 
with documents
as per checklist and affix application
 
Administrative Aide IV
 
 
 
 
 
 

 
 
number if found complete and in 
 
 
 
 
 
 
 
 

 
 
order
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

3
a.  Accompany service provider to
Conduct site inspection
3- 5 days
as to line & grade:
 
 
 
 
 
 

 
     site
 
 
Engineer II
 
 
 
 
 
 

 
b.  Wait for evaluation result
Evaluate contents of documents for
 
as to structural:
 
 
 
 
 
 

 
 
compliance with pertinent law & rules
 
Engineer II
 
 
 
 
 
 

 
 
Affix signature on prescribed forms
 
as to architectural:
 
 
 
 
 
 

 
 
if found complete and complying
 
Architect II
 
 
 
 
 
 

 
 
 
 
as to Sanitary & Plumbing:
 
 
 
 
 
 

 
 
 
 
Engineer III
 
 
 
 
 
 

 
 
 
 
as to Electrical:
 
 
 
 
 
 

 
 
 
 
Engineer III
 
 
 
 
 
 

 
 
 
 
as to mechanical:
 
 
 
 
 
 

 
 
 
 
Engineer II
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
Higher designated service provider 
 
Division Chief
 
 
 
 
 
 

 
 
review and affix signature on 
 
 
 
 
 
 
 
 

 
 
prescribed forms
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

4
Wait for final review & evaluation 
final review and evaluation and  
1 hour upon
Building Official
 
 
 
 
 
 

 
 
approval of Order of Payment
presentation
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

CITIZEN'S CHARTER PROCESS NO.1
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

Name of Agency:  CITY BUILDINGS AND ARCHITECTURE OFFICE
 
 
 
 
 
 
 

Frontline Service:  BUILDING PERMIT
 
 
 
 
 
 
 
 

Schedule of Availability of Service
 
 
 
 
 
 
 
 

How to Avail of the Service
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
PERSON
 
 
 
 
 
 

NO.
CLIENT
SERVICE PROVIDER
DURATION 
IN CHARGE
FEES
DOCUMENTARY REQUIREMENTS
FORM
REMARKS
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

5
Pay prescribed fees
Acknowledge payment and issue 
10 minutes
Administrative Assistant II
fees are
 
 
 
 
 

 
 
receipt
 
 
provided for
 
 
 
 
 

 
 
 
 
 
under NBCDO
 
 
 
 
 

 
 
 
 
 
MC No. 1
 
 
 
 
 

 
 
 
 
 
s. 2004
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

6
Wait for approval of building 
Approval of building permit
10 minutes
Building Official
 
 
 
 
 
 

 
permit
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

7
Receive building permit
Assign & affix building permit number
1 hour
Administrative Assistant II
 
 
 
 
 
 

 
 
Release building permit
 
Administrative Aide IV
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

CITIZEN'S CHARTER PROCESS NO. 2
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

Name of Agency:  CITY BUILDINGS AND ARCHITECTURE OFFICE
 
 
 
 
 
 
 

Frontline Service:  CERTIFICATE OF OCCUPANCY
 
 
 
 
 
 
 
 

Schedule of Availability of Service
 
 
 
 
 
 
 
 

How to Avail of the Service
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

STEP
CLIENT
SERVICE PROVIDER
DURATION
PERSON IN-CHARGE
FEES
DOCUMENTARY 
FORM
REMARKS
 
 

 
 
 
 
 
 
REQUIREIMENTS
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

1
Secure application forms 
Issue forms and checklist and 
10 minutes
Any of Administrative 
 
where the building does not
 
 
 
 

 
and check-list of requirements 
assist client to comply with all the
 
personnel on duty
 
conform with approved plans
 
 
 
 

 
 
prescribed requirements
 
 
 
client shall submit a copy of 
 
 
 
 

 
 
 
 
 
 
"as-built plan"
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

2
Submits accomplished forms 
Verify completeness of requirements 
20 minutes
Administrative Assistant II
 
 
 
 
 
 

 
 with supporting documents
as per checklist and affix application
 
Administratie Aide IV
 
 
 
 
 
 

 
 
number if in order
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

3
Agree on schedule  of site 
arrange schedule of site inspection
10 minutes
Technical Staff
 
 
 
 
 
 

 
inspection
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

4
a.  Accompany service provider 
Conduct site inspection
3 - 5 days
as to line & grade:
 
 
 
 
 
 

 
     to site
 
 
Engineer III
 
 
 
 
 
 

 
b.  Wait for evaluation result
Evaluate contents of documents for
 
as to structural:
 
 
 
 
 
 

 
 
compliance with pertinent law & rules
 
Engineer II
 
 
 
 
 
 

 
 
Affix signature on prescribed forms
 
as to architectural:
 
 
 
 
 
 

 
 
if found complete and complying
 
Architect II
 
 
 
 
 
 

 
 
 
 
as to Sanitary & Plumbing:
 
 
 
 
 
 

 
 
 
 
Engineer III
 
 
 
 
 
 

 
 
 
 
as to Electrical:
 
 
 
 
 
 

 
 
 
 
Engineer III
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

CITIZEN'S CHARTER PROCESS NO. 2
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

Name of Agency:  CITY BUILDINGS AND ARCHITECTURE OFFICE
 
 
 
 
 
 
 

Frontline Service:  CERTIFICATE OF OCCUPANCY
 
 
 
 
 
 
 
 

Schedule of Availability of Service
 
 
 
 
 
 
 
 

How to Avail of the Service
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

STEP
CLIENT
SERVICE PROVIDER
DURATION
PERSON IN-CHARGE
FEES
DOCUMENTARY 
FORM
REMARKS
 
 

 
 
 
 
 
 
REQUIREIMENTS
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
as to mechanical:
 
 
 
 
 
 

 
 
 
 
Engineer II
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
Higher designated service provider 
 
Division Chief
 
 
 
 
 
 

 
 
review and affix signature on 
 
 
 
 
 
 
 
 

 
 
prescribed forms
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

5
Wait for final review & evaluation 
final review and evaluation, and  
1 hour upon
Building Official
 
 
 
 
 
 

 
 
approval of Order of Payment
presentation
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

6
Pay prescribed fees
Acknowledge payment and issue 
10 minutes
Administrative Asstistant II
fees are
 
 
 
 
 

 
 
receipt
 
 
provided for
 
 
 
 
 

 
 
 
 
 
under NBCDO
 
 
 
 
 

 
 
 
 
 
MC No. 1
 
 
 
 
 

 
 
 
 
 
s. 2004
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

7
Wait for approval of certificate 
Approval of certificate of occupancy
20 minutes
Building Official
 
 
 
 
 
 

 
of occupancy
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

8
Receive certificate of occupancy
Assign & Affix  number and release
1 hoour
Administrative Aide IV
 
 
 
 
 
 

 
 
certificate of occupancy
 
Administrative Asst. II
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

CITIZEN'S CHARTER PROCESS NO. 3
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

Name of Agency:  CITY BUILDINGS AND ARCHITECTURE OFFICE
 
 
 
 
 
 
 

Frontline Service:  NEW BUSINESS PERMIT/EBPLS
 
 
 
 
 
 
 
 

Schedule of Availability of Service
 
 
 
 
 
 
 
 

How to Avail of the Service
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

STEP
CLIENT
SERVICE PROVIDER
DURATION
PERSON IN-CHARGE
FEES
DOCUMENTARY 
FORM
REMARKS
 
 

 
 
 
 
 
 
REQUIREIMENTS
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

1
Submit Application Form for
Receive application and verify whether
3 minutes
Administrative Aide III 
 
Copy of lease contract or MOA 
 
 
 
 

 
Business Permit
business establishment has complied 
 
Administrative Aide IV 
 
or proof of ownership
 
 
 
 

 
 
with pertinent provisions of PD 1096
 
 
 
 
 
 
 
 

 
 
and other local issuance
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

2
Pay certification fee
acknowledge fee and issue official
3 minutes
Administrative Aide VI 
P50.00 
 
 
Additional P50.00
 
 

 
 
receipt
 
Administrative Asst. VI 
 
 
 
if business is covered by
 
 

 
 
 
 
 
 
 
 
Ord. 25-87 as amended
 
 

3
Wait for certification
Prepare appropriate certification (business,
5 minutes
Administrative Aide IV 
 
 
 
by Ord. No. 01-90, and 
 
 

 
 
establishment, sari-sari, internet or bar, and
 
Administrative Aide III 
 
 
 
A.O. No. 40, s. 2006
 
 

 
 
whether or not  covered by building permit
 
Engineer II 
 
 
 
(CBL)
 
 

 
 
 and certificate of occupancy
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

4
Proceed to designated service
Verify contents and affix signature
2 minutes
Engineer IV (CBD)
 
certification whether or not building or
 
 
 
 

 
provider
 
 
Administrative Officer V (CBD)
 
establishment is covered by building
 
 
 
 

 
 
 
 
Administrative Asst. VI (CBD)
 
permit and certificate of occupancy.
 
 
 
 

 
 
 
 
Architect III (outside CBD)
 
CBL certification if required
 
 
 
 

 
 
 
 
Architect II (outside CBD)
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

5
Receive business permit
Release business permit
2 minutes
Administrative Aide III 
 
 
 
 
 
 

 
 
 
 
Administrative Aide IV 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
Administrative Officer V
 
 
 
OSCAR V. FLORES
 
 
 
 
 

 
 
 
 
 
City Building Official
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

CITIZEN'S CHARTER PROCESS NO. 3
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

Name of Agency:  CITY BUILDINGS AND ARCHITECTURE OFFICE
 
 
 
 
 
 
 

Frontline Service:  NEW BUSINESS PERMIT/EBPLS
 
 
 
 
 
 
 
 

Schedule of Availability of Service
 
 
 
 
 
 
 
 

How to Avail of the Service
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

STEP
CLIENT
SERVICE PROVIDER
DURATION
PERSON IN-CHARGE
FEES
DOCUMENTARY 
FORM
REMARKS
 
 

 
 
 
 
 
 
REQUIREIMENTS
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

1
If Line of Business is allowed in the Zone, 
Cued to the office for APPROVAL 
5 minutes
Administrative Aide IV 
 
Copy of lease contract or MOA 
 
 
 
 

 
application - cued to the office for clearing
concerns:
 
Administrative Aide VI
 
or proof of ownership
 
 
 
 

 
for Structural Safety
- Occupancy Safety /worthiness of the
 
 
 
 
 
 
 
 

 
 
establishment/building where the business is
 
Approval: Administraive Officer V
 
 
 
 
 
 

 
 
located
 
 
 
 
 
 
 
 

 
 
- Year-round inspection of buildings where
 
 
 
 
 
 
 
 

 
 
business, new & existing, are housed to ensure
 
 
 
 
 
 
 
 

 
 
occupancy safety at all times
 
 
 
 
 
 
 
 

 
 
- updated the SYSTEM of violations and other
 
 
 
 
 
 
 
 

 
 
requirements to insure that businesses with
 
 
 
 
 
 
 
 

 
 
violations and/or with additional requirements 
 
 
 
 
 
 
 
 

 
 
will not be renewed when the system detects
 
 
 
 
 
 
 
 

 
 
such
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
Additional P50.00
 
 
 
 
 
 
 
 
 

 
if business is covered by
 
 
 
 
 
 
 
 
 

 
Ord. 25-87 as amended
 
 
 
 
 
 
 
 
 

 
by Ord. No. 01-90, and 
 
 
 
 
 
 
 
 
 

 
A.O. No. 40, s. 2006
 
 
 
 
 
 
 
 
 

 
(CBL)
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 

 
Pay certification fee
acknowledge fee and issue official
3 minutes
Administrative Aide VI 
P50.00 
 
 
 
 
 

 
 
receipt
 
Administrative Asst. VI